Improved User Statistics & Self-Service Reporting

As part of our continued commitment to improving user engagement and delivering more meaningful insights, we have updated the way we capture and present usage data for your accessibility toolbar.

This update introduces more transparent and user friendly reporting, giving you direct access to your data and a view of how the toolbar is being used on your your website.

What’s New?

We are in the process of migrating clients to get access to the New Reporting Dashboard, so over the coming weeks you will receive an invite from Recite Me to create an account, but don't worry your CSM will reach out to you prior to this.  

Once logged in, you will be able to self serve and explore your usage data as and when you need it. 

Refining Our Approach:  From Event-Based to Click-Based Reporting

Previously, our reporting was based on event tracking, which captures a broad range of interactions across the user journey. 

This included both direct actions and background or system driven triggers, such as page loads or interface elements appearing.

While this provided a comprehensive view of activity, we recognised an opportunity to further refine how we represent intentional user engagement.

Following a successful trial with over 150 clients, we have now transitioned to a            click-based reporting model using Click House technology.

This enhanced approach focuses specifically on deliberate user actions, such as button clicks, enabling you to better understand how users are actively engaging with the toolbar and its features.

What This Means for Your Data

With click-based tracking:

• You may notice some differences in overall figures compared to previous reports
• These differences reflect a more focused view of direct user interactions
• The data now provides clearer insight into how users are actively engaging with your toolbar

What you can see in your Dashboard

Your new dashboard will provide detailed insights, including:

• Users – counted based on actions from the same IP address 
• Page Views – Pages viewed where the toolbar was actively in use
• Page Breakdown – A detailed view of which pages the toolbar is used on
• Browsers – Which browsers your users are accessing the toolbar from
• Devices – Breakdown of device types (desktop, mobile, tablet)
• Countries – Geographic distribution of toolbar usage
• Full Feature Breakdown – Number of times each feature has been used
• Language & Text-to-Speech Support – Languages your content has been translated into
• Feature Usage Insights – Engagement with features such as font adjustments and colour profiles

Why This Matters?

This update will enable you to have: 

• Greater transparency
• More meaningful engagement insights
• The ability to independently explore and understand your data

Ultimately, this enhancement is designed to help you have greater visibility of your toolbar usage.   

If you have any questions once you receive your invitation, our team will be happy to support you.