UK Accessibility Statistics

Below you will find UK statistics for you to use within your communications.

Statistic Sector Source
1 in 5 people are disabled - around 13 million people All https://www.ons.gov.uk/peoplepopulationandcommunity/healthandsocialcare/disability/articles/nearlyoneinfivepeoplehadsomeformofdisabilityinenglandandwales/2015-07-13
2 million people sight loss All https://www.nhs.uk/conditions/vision-loss/#:~:text=In%20the%20UK%2C%20there%20are,to%20come%20to%20terms%20with
Learning difficulties 15% All https://www.gov.uk/government/publications/understanding-disabilities-and-impairments-user-profiles/simone-dyslexic-user
1.5 million people have a learning disability (2% of the population) All https://www.mencap.org.uk/learning-disability-explained/research-and-statistics/how-common-learning-disability
4.2 million people speak a language other than English at home All https://www.babbel.com/en/magazine/most-spoken-languages-in-united-kingdom
More than 1 in 7 (15%) neurodiverse All https://www.ed.ac.uk/equality-diversity/disabled-staff-support/neurodiversity-support
Autism 1 in 100 children All https://www.bma.org.uk/what-we-do/population-health/improving-the-health-of-specific-groups/autism-spectrum-disorder#:~:text=It%20is%20estimated%20that%20around,diagnosis%20of%20autism%20spectrum%20disorder
There are currently almost 12 million people aged 65 and over in the UK, with 3.2 million aged 80 and over. It’s estimated that by 2036, one in four of the population will be over 65 Age https://ageing-better.org.uk/ageing-population
About 1.5 million adults in the UK have the condition, ADHD Action said, but only 120,000 are formally diagnosed All https://www.bbc.com/news/uk-england-44956540#:~:text=About%201.5%20million%20adults%20in,only%20120%2C000%20are%20formally%20diagnosed
1 in 6 Adults are Affected by Hearing Loss All https://www.hearinglink.org/your-hearing/about-hearing/facts-about-deafness-hearing-loss/#:~:text=1%20in%206%20of%20the,are%20severely%20or%20profoundly%20deaf
Schools could be failing to diagnose up to 80% of cases Dyslexia https://www.bbc.com/news/uk-england-50095218#:~:text=Schools%20in%20England%20are%20failing,dyslexia%2C%20according%20to%20a%20report.&text=The%20British%20Dyslexia%20Association%20said,funding%20started%20in%20the%201980s
10% of the population in total, and at least 2% in a significant way Dyspraxia https://www.learningdisabilities.org.uk/learning-disabilities/a-to-z/d/dyspraxia
332,300 higher education students in the UK identified themselves as having a disability of some kind Education https://commonslibrary.parliament.uk/research-briefings/cbp-8716/
* COVID* 2018-2019 academic year there were over 485,000 international students for whom English was not their primary language.  Education https://commonslibrary.parliament.uk/research-briefings/cbp-8716/
2.5% of all under 17’s have a learning disability (over 351,000 people) Education https://www.mencap.org.uk/learning-disability-explained/research-and-statistics/how-common-learning-disability
1 in 100 children on autism spectrum Education https://www.bma.org.uk/what-we-do/population-health/improving-the-health-of-specific-groups/autism-spectrum-disorder
Approximately 200,000 children in England alone have special education needs Education https://www.learningdisabilities.org.uk/learning-disabilities/help-information/learning-disability-statistics-/187687
More than 25,000 children aged 16 and under in the UK have vision impairments Education https://www.rnib.org.uk/nb-online/eye-health-statistics
4.1 million people will be affected by sight loss in the UK by 2050 Vision https://www.rnib.org.uk/nb-online/eye-health-statistics
During the COVID-19 pandemic, ambulance call-outs can reach as many as 8000 a day Emergency Services https://www.independent.co.uk/news/uk/home-news/coronavirus-london-surge-hospital-ambulance-b1779422.html
Over 5.8 million crimes were reported Emergency Services https://www.ons.gov.uk/peoplepopulationandcommunity/crimeandjustice/bulletins/crimeinenglandandwales/yearendingjune2020#:~:text=The%20police%20recorded%205.8%20million,July%202019%20to%20March%202020.&text=Overall%2C%20theft%20offences%20fell%20by,the%20year%20ending%20June%202020
Over 153,000 fires were attended Emergency Services https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/984922/fire-and-rescue-incident-dec20-hosb1021.pdf
There were 2,380 civilian search and rescue helicopter missions Emergency Services https://www.gov.uk/government/statistics/search-and-rescue-helicopter-annual-statistics-year-ending-march-2020/search-and-rescue-helicopter-annual-statistics-year-ending-march-2020
Only one in three jobseekers think online job applications are suitably accessible for disabled people HR https://ridi.org.uk/jobseekers-think-online-job-applications-accessible-inclusive/
Only 26% think online applications are suitably accessible for people who speak English as a second language. HR https://ridi.org.uk/jobseekers-think-online-job-applications-accessible-inclusive/
Only 51% of applications from disabled people result in an interview, compared to 69% of non-disabled applicants HR https://www.independent.co.uk/news/uk/home-news/disabled-people-jobs-applications-more-able-bodied-stats-employment-a7970701.html
On average, disabled people apply for 60% more jobs before finding one. HR https://www.independent.co.uk/news/uk/home-news/disabled-people-jobs-applications-more-able-bodied-stats-employment-a7970701.html
25-30% of the workforce is estimated to be working remotely at least one day per week in the coming years. HR https://www.apollotechnical.com/statistics-on-remote-workers/
Nearly 40% of disabled applicants feel insecure about getting hired as they believe employers will disregard their application based on their impairment or condition. HR https://www.independent.co.uk/news/uk/home-news/disabled-people-jobs-applications-more-able-bodied-stats-employment-a7970701.html
2019 Lost revenue from people clicking away from inaccessible websites £17.1 billion Internet Spending http://www.clickawaypound.com/downloads/cap19final0502.pdf
The online spending power of people with access needs in the UK is now £24.8 billion Internet Spending http://www.clickawaypound.com/downloads/cap19final0502.pdf
71% of users leave a site that they find hard to use. Internet Spending http://www.clickawaypound.com/downloads/cap19final0502.pdf
For 81% of users, ease of use is more important than price. Internet Spending http://www.clickawaypound.com/downloads/cap19final0502.pdf
82% of consumers with accessibility issues said they would spend more if there were fewer barriers Internet Spending http://www.clickawaypound.com/downloads/cap19final0502.pdf
Only 8% of users with access needs contact the site owner about barriers they experience Internet Spending http://www.clickawaypound.com/downloads/cap19final0502.pdf
35% of users with access needs use a smartphone as their preferred device for online shopping Internet Spending http://www.clickawaypound.com/downloads/cap19final0502.pdf
73% of disabled customers experience barriers on more than one in four websites they visit Internet Spending https://wearepurple.org.uk/the-purple-pound-infographic/
75% of disabled people and their families have walked away from a business because of poor accessibility or customer service Internet Spending https://wearepurple.org.uk/the-purple-pound-infographic/
83% of people with access needs limit their shopping to sites that they know are accessible Internet Spending https://wearepurple.org.uk/the-purple-pound-infographic/
the spending power of disabled people and their families – is worth a staggering £274 billion  Internet Spending https://purpletuesday.org.uk/
the USA and the UK are the countries with the highest average e-commerce revenue per shopper, at $1,804 and £1,629 per person per annum respectively Online Spending https://www.worldretailcongress.com/__media/Global_ecommerce_Market_Ranking_2019_001.pdf
60% of local authority websites’ home pages still aren’t accessible to people with disabilities Public Sector https://www.scope.org.uk/media/press-releases/councils-fail-public-sector-accessibility-duty/#:~:text=For%20example%2C%20a%20study%20by,out%20day%20to%20day%20activities
There are over 23,500 adults with learning disabilities known to local authorities in Scotland. Scotland https://www.scld.org.uk/wp-content/uploads/2019/12/Learning-Disability-Statistics-Scotland-2019.pdf
There are over 13,500 children and young people with learning disabilities known to schools in Scotland Scotland https://www.scld.org.uk/wp-content/uploads/2019/12/Learning-Disability-Statistics-Scotland-2019.pdf
These statistics only include people with learning disabilities known to authorities, and it is estimated that the total number of people who have a learning disability in Scotland is likely closer to 120,000. Scotland https://www.scld.org.uk/wp-content/uploads/2019/12/Learning-Disability-Statistics-Scotland-2019.pdf
83% of participants limit their shopping to sites that they know are accessible Internet Spending http://www.clickawaypound.com/downloads/cap19final0502.pdf
In the academic year 2019-2020, government statistics reveal that 332,300 higher education students in the UK identified themselves as having a disability of some kind. Education https://commonslibrary.parliament.uk/research-briefings/cbp-8716/#:~:text=In%202019%2F20%20332%2C300%20UK,reporting%20a%20mental%20health%20condition
The online learning industry is projected to pass $370 billion by 2026 Education https://www.businesswire.com/news/home/20211018005498/en/The-Worldwide-E-Learning-Industry-is-Expected-to-Reach-457.8-Billion-by-2026---ResearchAndMarkets.com#:~:text=Amid%20the%20COVID%2D19%20crisis,10.3%25%20over%20the%20analysis%20period
The UK has one of the highest internet penetration rates in the world Internet stats https://www.statista.com/statistics/227082/countries-with-the-highest-internet-penetration-rate/
Brits spend an average of 3 hours and 37 minutes online every day Internet stats https://www.ofcom.org.uk/__data/assets/pdf_file/0027/196407/online-nation-2020-report.pdf
90% of the county council websites they tested failed to meet regulations. Public sector https://www.scope.org.uk/media/press-releases/councils-fail-public-sector-accessibility-duty/
Disabled people spend 28% more for the same standard of living Disability https://www.scope.org.uk/scope/media/files/campaigns/disability-price-tag-report-2019.pdf
One-third of British consumers had switched energy suppliers in the previous 12 months. Utilities https://www.statista.com/topics/4953/energy-supply-switching-in-the-united-kingdom-uk/#dossierKeyfigures
Various tourism and trip stats Travel https://www.visitbritain.org/business-advice/value-purple-pound
49% of working-age adults feel excluded from society because of their condition or impairment Disability https://eachother.org.uk/49-of-disabled-people-feel-excluded-from-society/
Disabled customers spend 28% more every year to achieve the same standard of living as people without disabilities, averaging £583 per month
Disability https://www.scope.org.uk/campaigns/extra-costs/disability-price-tag/
Over 20% of housing websites have accessibility scores of under 40 out of 100 Housing https://index.silktide.com/uk-housing-authorities/leaderboard
86% of local authority homepages websites are hard to navigate because they lack visible focus indicators that show where the cursor/ arrow/ focus is Local Authority https://socitm.net/
64% of local authority sites do not attribute meaningful descriptions to hyperlinks, making context difficult to establish for people with learning difficulties and cognitive disabilities Local Authority https://socitm.net/
49% of local authority webpages have insufficient colour contrast between the text and background, making them impossible to read for people with dyslexia and decreased vision Local Authority https://socitm.net/
81%of disabled adults are internet users Internet Stats https://www.ons.gov.uk/businessindustryandtrade/itandinternetindustry/bulletins/internetusers/2020
23% of people with a disability use an online health service for getting a consultation or prescription online Health https://www.nuffieldtrust.org.uk/resource/chart-of-the-week-disabled-people-more-likely-to-use-the-internet-for-health-related-activities-than-non-disabled-people
The UK's Leisure sector is valued at £111bn Leisure https://www.lseg.com/resources/1000-companies-inspire/1000-companies-inspire-britain-2020/leisure
15%of UK residents' monthly budget is spent on leisure activities Leisure https://www.lseg.com/resources/1000-companies-inspire/1000-companies-inspire-britain-2020/leisure