Latest Assistive Toolbar Product Enhancements and new feature launches
This quarter, our focus has gone beyond just product development.
Alongside enhancing the Toolbar, we are also committed to strengthening our client communications and enhancing support processes.
Below, you will find details of recent product releases as well as the ongoing improvements we are making to deliver an even better service for our clients and users.
Page Structure
Gives Users a clear map of your website
Following the release of our Page Structure feature, which provides users with a clear overview of how content is organised on your webpage, we have made the following enhancements:
- Support for lazy loading headings (a title heading on a webpage that doesn’t get loaded or shown right away)
- Updates to our Custom Focus & Navigation
- UI updates to Mobile
Text to Speech - Upgraded
August saw the release of our enhancement to Text to Speech. Since its launch, we have made the following updates:
Client Preferences:
- Determine the preferred launch position of Player Controls
- Have the feature off on Launch
Accessibility updates:
- Draggable element to player controls
- Word by Word Highlight - Making words clearer to follow when used with our Colour Themes.
Dictionary -AI-Powered
Responding to client feedback, we have added Phonetic Spelling to our AI AI-generated dictionary, providing more clarity on the word requested.
Streamlined UI Enhancements
As part of our ongoing improvements, and using client insights, we have made a series of updates to create a cleaner, more user-friendly experience for our users.
- Rounded Icons – A refreshed, softer design for a modern and contemporary look.
- Tutorial Updates – Clearer guidance to help users get the most out of our features.
- Notifications – Reviewed the frequency of user notifications to reduce interruptions, as well as softened the colour.
- “About to Close” – Simplified wording and a cleaner interface
- Page Structure in Side Modal – Repositioned to the side modal so it no longer covers your content.
- Accessibility - Supporting our Keyboard users by adding a Skip Toolbar to the Main Content Link
Toolbar Implementation Support
Allowing clients to select their preferred region (UK/AU/US) on implementation, providing a smoother Toolbar implementation via
- Google Tag Manager
- Drupal
Introducing Our New AI-Powered Translation Service
Overview:
After conducting an independent review of multiple machine translation solutions, we’re thrilled to announce our new AI-powered translation offering.
Testing shows it delivers significant improvements in translation accuracy across a wide variety of contexts, ensuring your content resonates with global audiences more effectively than ever.
What It Does:
When a user requests your site to be translated, for example, from English to French, the following process is applied:
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Check Cache – If the requested translation already exists, it is returned immediately.
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AI Translation – If supported, the request is translated using our AI powered system.
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Fallback Providers – If AI isn’t supported for a specific language, the request is routed to the highest priority provider in our list.
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Automatic Failover – In the rare event a provider fails, the system automatically falls back to the next available provider, ensuring seamless service.
Quality Assurance:
We have partnered with independent human translation companies to benchmark all providers, including our AI solution. Key findings include:
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In most cases, AI-powered translations outperformed Google, AWS and Microsoft Translate, Google being our most frequently used provider.
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AI translations have been disabled for languages where quality did not meet our strict standards, such as low benchmark scores, inconsistent responses, or malformed outputs.
We have also built an automated quality assurance check into our translation module itself.
Using this, we can automatically assess the quality of each of our translations, re-translating any content that does not meet our strict benchmark.
This works by ranking the quality of each of our translations out of 100, the ones that do not exceed 75 are marked for pre-translation. This process continues until we have a verified, accurate translation.
Sub-Processor:
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Cerebras – AI inference provider for powering translations.
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Hugging Face - AI chat/inference proxy provider for AI translations
Opt-out process:
Customers who have chosen to opt out of using AI will continue to use non-AI providers.
If you have any questions around this, then please contact your Customer Success Manager.
Evolving our Roadmap & Release Process
As part of our ongoing commitment to continually building on the way we build out our Roadmap, we have been working on the following areas:
- Reviewing our releases and how we communicate updates
- Greater collaboration with our Support & Implementation Teams to identify where developments can be made to further improve our support process and build updates into our Roadmap
- Expanding the ways we gather and act on feedback. Building on our user & client feedback, to ensure this invaluable input helps actively shape how the Toolbar evolves
Full details to follow, in the meantime, we would love to hear from you with any suggestions on what you would like to see featured on our Product Roadmap.
Please email product@reciteme.com